The business has its head office in Birkenhead with other
offices in Liverpool, Chester and Bangor and offers free parking on all
its sites.
Robinson and Neal have invested heavily in software and IT
systems to keep track of stock and offer customers a more comprehensive,
flexible and efficient service. New laser technology means that the paint
colours can be properly identified, matched and copied if necessary.
The company operates in a highly competitive industry which has meant the
family has had to establish a niche for themselves focusing on unbeatable
personal service, the ability to source the highest quality and 'difficult
to find' products. Sales staff, buyers and directors are always up to date
with the latest trends and technical developments as well as being able to
predict demands for new products from abroad for example.
Director Richard Neal believes that Robinson and Neal's success has been the result of
loyalty, hard work and 100% commitment to the business. He said: "An
emphasis on keeping one's feet on the ground is also important as well as
the respect we have for our staff- some of whom have worked in our
business for over 20 years. Being named as finalist in the Merseyside
Family Business Awards has been a real boost giving much deserved
recognition to all the team".